This is the 2nd time asking to fix this issue with no luck with the process roku has chosen to handle its customer service. My phone will not pick up my new roku. It only recognizes another one in the house. In the setting the of the roku, it is set as always allow for mirroring, but is not recognized by my phone or any other that I’ve tried to use to troubleshoot. What should I do?
To determine if you can use AirPlay and HomeKit with your Roku device, you need to know the software version and device model. To find this information, go to the home screen and select Settings > System > About.
The Roku devices listed below support streaming with AirPlay 2:
Axxxx, Cxxxx, CxxGB, 7xxxx
Roku Smart Soundbar
4800, 4670, 4661, 4662, 4660, 4640
4630, 4620, 3920
Roku Streaming Stick®+
To use AirPlay and HomeKit, your compatible Roku device must be running Roku OS 9.4 or higher. Your Roku device checks for an update every 24-36 hours or you can manually check for a software update if necessary.