Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Mirroring from a Samsung Laptop to a Roku Streaming Stick 3500X (Why won't this work for me)

I've been trying for days now and I just haven't been able to mirror from my samsung laptop to my Roku Streaming Stick 3500X. It starts to load on the TV but goes back to the homepage and the connection on my computer says not connected.  Can anybody help me?

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Level 20

Re: Mirroring from a Samsung Laptop to a Roku Streaming Stick 3500X (Why won't this work for me)

Need more information:  Roku firmware version+build, laptop Windows version+build, exact method of connecting, current Roku screen mirroring settings, troubleshooting steps, etc.


1) Verify screen mirroring of Roku is configured/working properly:  

   A) Settings/System/Screen mirroring/Screen mirroring mode=Prompt

   B) Settings/System/Screen mirroring/Screen mirroring devices/Always blocked=none

   C) Settings/System/Advanced system settings/Device connect=Enabled

   D) Settings/System/Advanced system settings/Control by movile devices=Default

   E) Test with Android Miracast-capable device

   F)  Always select "Always allow" when prompted by the Roku


1) Disable/re-enable WiFi connection of phone/tablet/PC - try again

2) Restart Roku/phone/tablet/PC/modem/router/gateway - try again

3) Switch Roku and/or sending device to 2.4Ghz SSID or 5Ghz SSID - try again

4) Delete all devices under Always Allow - try again



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