Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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RocketRog
Level 7

Re: Micro SD problem

This is an old thread but I thought I'd add to it.

After booting with the SD card and it not being found, I formatted the card in my PC. I inserted the card into the Roku 3, booted and it still wasn't found.

What worked for me was inserting the SD card into the Roku while it was fully booted. Roku immediately prompted me to format the card. Roku 3 (4200 series) 

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sm64
Level 7

Re: Micro SD problem

I have always suggested to remove format with a PC making it RAW then inserting into roku to format.

 

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Mikey1960
Level 7

Re: Micro SD problem

I have the almost identical issue. The only differences: my three 16GB Micro SD cards are Sandisk ultras. Also slight Roku difference -I have a 3 and an Ultra. Ultra ok, the three, no play. 

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MCSquared
Level 8

Re: Micro SD problem

Solved:

Summary:

If you're methodical and repetitive, you can eject and re-insert the card until it works.

Long Story:

On my Roku 3, I had all but given up on getting the MicroSD card to work, but forum user Skeeball over on the forums gave me new hope: https://forums.roku.com/viewtopic.php?t=101208  Their issue was with a Roku 2, but the more I read that entry the more I focused on this:

 or if it was just reseating the card for the 12th time?

This stuck in my head.  Was this just a mechanical engineering or manufacturing flaw?

The trick would be doing this with the screen on, which meant having the HDMI cord installed at the same time as all the inserting and ejecting.  Using a wire tie as a false fingernail, I started inserting and ejecting the card as rapidly as I could.  After a few seconds, a message popped up on the screen and then disappeared.  I looked down.  I'd stopped with the card ejected.  Had it worked?  I tried again for about a minute.  Nothing.  Maybe it only works once per boot?  This is how superstitions get started.  I rebooted.

Once the system started and I was on the home page again.  Again I rapidly started inserting and ejecting the card.  The message popped up, I panicked, my finger slipped and card ejected but only a little and the wire tie got stuck in the way.  The message stayed up.  It was asking if I wanted to format.  Barely breathing, so as not to nudge the wire tie, I clicked yes.  The card formatted.  If that's how it had to be, fine.   I gingerly tried to place the Roku on the mantle.  The wire tie was bumped and came loose.  The card, no longer held in, ejected across the room.  The roku informed me that my channels would have to be reloaded.  Gah!

Finally, I realized I'd have to be methodical about it.  I restarted the Roku.  I inserted the card.  I found a two-tap cadence that had me pause after each insert.  tap-eject-tap-insert.  I did this a few times.  A message came up on the screen.  The card was being mounted.  I looked down.  The card was in the inserted position.  I placed the Roku on the shelf.  I felt simultaneously beaten and victorious.  This should not have been necessary.  The people need to know.

Thank you to everyone who provided instructions on the various ways to format the cards and the cluster sizes to use.  I can report, it matters not.  My SanDisk 32 GB card (C10, U3, V30, 4K UHD), works fine, it just has to be caught by the hardware appropriately.

Sandisk Card.PNG

Best wishes to all of you.

Pakak
Level 7

Re: Micro SD problem

I got my micro sd card today, inserted it and... nada. After playing around with it for awhile (not long enough for bad words to start coming out my mouth) I removed it. Then, completely unhooked my Roku Ultra, reseated the micro sd and tried again. 

I’ve never had a need for a micro sd until now. I think I just wasn’t getting it seated firmly enough. 

Miguel54
Level 7

Re: Micro SD problem

You might have a point there with the size of the SD.  Mine is a 400 GB.  Perhaps the roKu can't access that much of a size?   Are the roku people not seeing this?  Is this an update that might require a firmware fix rather than software?

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Pakak
Level 7

Re: Micro SD problem

When I was researching what size and type of micro SDs Roku recommended, I did find that they said no more than 32GB and Class 4 or above. Just sayin ...

I wasn’t happy with how much I had to dig to learn that info. It should be more easily available. And it’s not. Thus, why there are so many questions on the subject. 

Miguel54
Level 7

Re: Micro SD problem

Thank you!  This info really helps!  That's probably the problem with my card.  It's 400 GB SD.  Way too much for the roku I guess.

 

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MCSquared
Level 8

Re: Micro SD problem

My 32GB card works just fine.  I don't think the size is your problem; however, your Roku will not use the all of the space on the card.   

There does seem to be a consistent issue with either the hardware or the software where the cards will not be recognized. 

For instance, in my post above I detail how if I insert and eject the card repeatedly it will eventually recognize the card.  What I've learned since is even after recognizing the card and using it successfully, any restart of the Roku will cause it to forget about the SD card and I have to go through the insert/eject process all over again.

rukoo
Level 7

Re: Micro SD problem

sounds like it needs some chewing gum and a paperclip

maybe a few layers of tape will make it a more snug fit