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Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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rbuckla1
Level 7
‎05-19-2020 04:53 AM

MPEG2 Playback Bug on 2019 Ultra

When playing HD MPEG2 files on Roku Media player on my Ultra the files constantly pixelate and drop out... my Roku 2 with the 9.3 update plays the same files with no issues.

My Ultra is still running 9.2... will this issue be resolved on my Ultra with the 9.3 update?  When will my Ultra receive this update?

 

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makaiguy
Level 19
‎05-20-2020 03:22 PM

Re: MPEG2 Playback Bug on 2019 Ultra

@rbuckla1 wrote:

My Ultra is still running 9.2... will this issue be resolved on my Ultra with the 9.3 update?

Can't answer that.  When you get it, you'll find out.

@rbuckla1 wrote:
When will my Ultra receive this update?

It will, but nobody knows when.  It's rolling out individual device by individual device and as far as I know nobody has determined what controls which device gets it when.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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atc98092
Level 21
‎05-20-2020 03:32 PM

Re: MPEG2 Playback Bug on 2019 Ultra

If you have frame rate matching enabled, try turning it off. For me it's always messed up MPEG-2 playback. Works fine with H.264/265 or MP4. 

I haven't tested frame rate matching with the released version of 9.3, but it was still a problem with earlier beta versions. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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