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rbuckla1
Level 7
‎05-19-2020 04:53 AM

MPEG2 Playback Bug on 2019 Ultra

When playing HD MPEG2 files on Roku Media player on my Ultra the files constantly pixelate and drop out... my Roku 2 with the 9.3 update plays the same files with no issues.

My Ultra is still running 9.2... will this issue be resolved on my Ultra with the 9.3 update?  When will my Ultra receive this update?

 

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makaiguy
Community Streaming Expert
‎05-20-2020 03:22 PM

Re: MPEG2 Playback Bug on 2019 Ultra

@rbuckla1 wrote:

My Ultra is still running 9.2... will this issue be resolved on my Ultra with the 9.3 update?

Can't answer that.  When you get it, you'll find out.

@rbuckla1 wrote:
When will my Ultra receive this update?

It will, but nobody knows when.  It's rolling out individual device by individual device and as far as I know nobody has determined what controls which device gets it when.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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atc98092
Community Streaming Expert
‎05-20-2020 03:32 PM

Re: MPEG2 Playback Bug on 2019 Ultra

If you have frame rate matching enabled, try turning it off. For me it's always messed up MPEG-2 playback. Works fine with H.264/265 or MP4. 

I haven't tested frame rate matching with the released version of 9.3, but it was still a problem with earlier beta versions. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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