Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 8

Losing sound or becomes choppy since update.

Ever since ce the new update I either lose sound completely or sound becomes choppy or broken. Is there a fix for this?

7 Replies
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Level 16

Re: Losing sound or becomes choppy since update.

Have you tried restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 8

Re: Losing sound or becomes choppy since update.

Many times. Sometimes it will last 5 minutes other times 45 minutes. I am at a loss. Factory reset didn't work cause it jusr downloads the update again and back to the same issue.

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Level 16

Re: Losing sound or becomes choppy since update.

What model Roku? Starting to see sound problems being reported with Roku Ultras.

Also is this a problem that has just started recently? Roku 9.3 software is rolling out and people are reporting various problems with it.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 8

Re: Losing sound or becomes choppy since update.

I have the premiere+ 

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Level 7

Re: Losing sound or becomes choppy since update.

I have the ROKU ultra 4K and I keep losing sound also. It seems to happen when I’m watching something in DD+ and then go back to PCM with YouTube? Luckily it fixes for awhile if I reboot but this 9.30 Build 4143 sucks for me. I’m also getting more then usual lock ups when viewing YouTube. Can you go back to the way it was a week ago?

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Level 7

Re: Losing sound or becomes choppy since update.

UPDATE:  Today I found another forum post about others having this issues and I did what someone had suggested and turned off the Sound Leveling and it worked.  I have been watching Britbox for the last 2 hours and no issues.  Hopefully this will solve the probem for others also.  Hit the  (*), then Volume Mode and set to off.  

I have the Streaming stick, the program plays fine for 20 -25 min and then no sound or it's garbled.  Reset the Roku and it's fine for another 20 min.  It's not just one App, it's all of them, Netflix, Hulu, Britbox...everything.   I have two TV's with Roku streaming sticks and it's doing it on both sets.

I checked the the software version and it's 9.3.0...said it was updated on May 5, 2020

 

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Level 7

Re: Losing sound or becomes choppy since update.

Having the same issue

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