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stephen1050
Reel Rookie

Latest Software Won’t Update

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Just bought my Hisense 65” Roku TV yesterday but it will not update to the latest  software.  My other Roku TV’s have been able to get the software update.  I can not use certain apps without the update.

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renojim
Community Streaming Expert

Re: Latest Software Won’t Update

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You can try downloading the update and putting it on a USB flash drive - https://tvupdate.roku.com/

Another thing to try is connecting your TV to your phone's hotspot if possible just to get the update and then switch back to your network.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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6 REPLIES 6
DBDukes
Community Streaming Expert

Re: Latest Software Won’t Update

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@stephen1050 

We need more information than what you posted.

What is the software version and build you have? Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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stephen1050
Reel Rookie

Re: Latest Software Won’t Update

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Software version 9.2.2

build 2483-94

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renojim
Community Streaming Expert

Re: Latest Software Won’t Update

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You can try downloading the update and putting it on a USB flash drive - https://tvupdate.roku.com/

Another thing to try is connecting your TV to your phone's hotspot if possible just to get the update and then switch back to your network.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
stephen1050
Reel Rookie

Re: Latest Software Won’t Update

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Connected to the phone hotspot and it worked. Thanks!

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Re: Latest Software Won’t Update

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This is a slow hand clap to the idiotic Roku team for breaking something that was working fine.

Wednesday 19th October 2022, Roku update reset all my settings and then to top that the latest update gets itself stuck in a loop.

 

Well done Roku team.

 

 

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RokuKariza-D
Roku Guru

Re: Latest Software Won’t Update

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Hi @Roju_update11

We do apologize for the inconvenience this has caused you.

Could you tell us more about the issue you're experiencing? What's the model number of your Roku device? This can be found at the back or underneath the player itself.

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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