Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Lack of Customer Support

The website seems to provide absolutely no capacity to pose questions that are not readily evident in its FAQs area. I am unable to find a way to have CTV and CBC Gem installed on my ROKU and the website will not let me pose the question as to how to do so or if not any they do not provide access to CTV or CBC Gem for Canadians when they do so for Global and some other Canadian sites. Am certainly going to turn my unit if this is an indication of ROKU's customer service approach.

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Lack of Customer Support

Mr Monroe :-) ,

Without commenting on Roku's customer service (or lack of same), they wouldn't answer that question anyway.  It's up to the providers to create a channel.  Roku doesn't really "provide access" or restrict access to anything.  You would be better off asking CTV and CBC Gem why they don't have Roku channels.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos