Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dmclellan1
Level 7

Just bought smart tv but keeps updating

Having trouble with my new smart tv . It keeps updating. Cannot get it to stop updating to the latest software and just trying to use it to play games with friends but cannot get it to work at all. Please help

0 Kudos
2 REPLIES 2\
cmtobler
Level 7

Re: Just bought smart tv but keeps updating

reset your new tv.make sure your internet is on. i just got new tv as well. all i did sign up and it did small download i think like 24 things if im right took bit but it finished. if it download let it till it done. if it’s downloading doesn’t stop.i think you should go too reset tv try again.

0 Kudos
makaiguy
Community Streaming Expert

Re: Just bought smart tv but keeps updating

Some have reported success in getting beyond the update step of new installations by connecting to a different network (a wifi hotspot on a cell phone is most often cited). Once it has completed the update and starts to function, you can then change the network connection to your intended home network via Settings > Network > Set up connection.

This hasn't worked for everyone, but enough have reported success that it's probably worth a try.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos