Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Internet connection without an Roku update

Jump to solution

Do all new Roku Express HD units require a $69.99 update to connect to the internet (in my cast Xfinity has error code 009)?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 16

Re: Internet connection without an Roku update

Jump to solution

Roku does not charge anything for registration or set up of their device. But there are scammers out there who charge for help. How did you find them?

Roku page on how to install Roku Express:
https://support.roku.com/article/225735828-how-to-set-up-your-roku-express

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post

0 Kudos
3 Replies
Highlighted
Level 16

Re: Internet connection without an Roku update

Jump to solution

Roku does not charge anything for registration or set up of their device. But there are scammers out there who charge for help. How did you find them?

Roku page on how to install Roku Express:
https://support.roku.com/article/225735828-how-to-set-up-your-roku-express

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post

0 Kudos
Highlighted
Level 7

Re: Internet connection without an Roku update

Jump to solution

Go.roki.com/link.

Without going through the setup again, I recollect that the 009 error articles were not helpful. I likely got the link from searching the internet for Roku error code 009. The retry and router cycle did not work. 

0 Kudos
Highlighted
Level 20

Re: Internet connection without an Roku update

Jump to solution

@onlytv wrote:

Go.roki.com/link.

Without going through the setup again, I recollect that the 009 error articles were not helpful. I likely got the link from searching the internet for Roku error code 009. The retry and router cycle did not work. 


That is not a Roku site. It is 100% scammers, so don't give them any personal information or payment of any kind. Unfortunately, web searches seem to come back almost 100% with scam sites. 

The only site that you want is Roku.com. Their main site is www.roku.com, while you log into your Roku account at my.roku.com. There is NO other URL that belongs to Roku in the US. And even other country sites mostly still use the same URL but switch to in internal page based on your location as identified by your IP address. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.