Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cindy11
Level 7

Initial setup unable to update

I am still frustrated! Please help.

Setting up new RokuExpress. Internet connection is perfect. It device begins software update but will only update to 75% then I get an error code. I have tried restarting Roku and internet 16 times. Any advice would help

0 Kudos
1 REPLY 1\
StreamerUser
Community Streaming Expert

Re: Initial setup unable to update

If you have access to an alternate internet connection (such as using your phone temporarily as a mobile hotspot), try using that for the initial setup.

If you get the same results with the alternate internet connection, then return/exchange it.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos