Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Inactivity shut off

My Roku device shuts off/goes to the screen saver mode after about 3 hours of inactivity. I have to leave the TV on for my 95 year old grand mother, who does not understand how to use the remote. I have searched for answers how to fix it so that it continuously stays on. I have tried everything I can find and nothing is working?? Any input would be greatly appreciated!!  TIA

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4 Replies
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Level 16

Re: Inactivity shut off

Disabling the screensaver in Settings should prevent that from happening.  Are you sure the TV doesn't have a screensaver of its own?  When it appears to to shut off/go to screensaver mode, is the light on the Roku box off or on?

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Level 19

Re: Inactivity shut off

@amd1785 Thanks for reaching out. Have you tried the suggestion noted above to disable screensaver, and double checked that you do not have 'bandwidth saver' enabled in Settings>Network? 

If so, and the issue persists:

- What specific model # of Roku device is this behavior occurring on? (Settings>System>About)

- What brand and model of TV in the Roku device connected to? 

- What streaming channel(s) is being watched when this behavior occurs? 

 

Thanks,

Tanner

 

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Level 7

Re: Inactivity shut off

Has this issue been solved?  My Roku Premiere does the same thing: black screen when turning on the TV after a long (3+ hours?) time off.  The Roku is plugged into the wall, not the TV.   Screensaver disabled, Bandwidth Saver is off.  Trying to constantly stream using the Xfinity Stream app.  

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Level 7

Re: Inactivity shut off

Try going into Themes and then to screensaver then disabling it from there. 

I hope that solves it for you.  We just did this at my office for the picture slideshow that we do in the reception area.  Good luck!

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