Roku Device Features, Settings & Updates

[marceepoo]

If I buy a Roku Ultra 2019 from an ebay seller, will Roku honor the 1 year warranty?

[RokuDanny-R]

@marceepoo

Thanks for the inquiry.

For more information regarding warranty on Roku device, visit our Support page here: Roku® streaming player limited warranty and End User License Agreement

Thanks,
Danny

[marceepoo]

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@RokuDanny-R wrote:

@marceepoo

Thanks for the inquiry.

For more information regarding warranty on Roku device, visit our Support page here: Roku® streaming player limited warranty and End User License Agreement

Thanks,
Danny

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Dear Roku Employee, RokuDanny-R:

Thank you for replying, and I do appreciate that you made that effort. 

The reason I am inquiring is because some manufacturers only honor warranties if you purchase their product from an approved vendor.

I read the page/link you sent me.  Nothing on that page says whether Roku will honor the Roku one year warranty if I buy a new Roku Ultra 2019 (in an unopened box) from an ebay seller.  

Could you please ask your internal sources at Roku and give me an answer on behalf of Roku?

Thank you again for taking the time to reply.

                           Marc

[RokuDanny-R]

@marceepoo 

Thanks for the note.

For more detailed information regarding warranty on a Roku device, visit our Support page here: Step by step instructions for returns and warranty replacements

Thanks,
Danny

[YRus]

So essentially, you're dead set on not answering this question, no matter how many times it's repeated.