Roku Device Features, Settings & Updates

[bobnhra]

The TV is a VIZIO.  I haven't used this setup since 2015 (I know, it was my wife's TV and she passed away from cancer).  Now the TV in the other room isn't working for now so, I'm trying to connect the other TV in the bedroom.  There is a message on the screen "not support!'  It sounds like the model cannot be used any more.  Does anybody have a clue what's going on?  HELP!

[RokuDanny-R · Accepted solution]

@bobnhra 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on the device, and trying to set it up again on your current TV. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[bobnhra]

Hi Danny,

You are a god send!

It worked, the paper clip "reset" worked like a charm!

Thanks for everything...

Yours,

Bob