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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Roofman
Level 7
‎07-28-2020 11:13 AM

Hulu, not working. Called Hulu, “ This is a ROKU issue. We can fix for a charge of $49.95”

Hulu is not working, contacted Hulu. Hulu says, “This is a Ruko issue update they can fix for a one time fee of $49.95.” Ok, Ruko, why should I pay a fee to fix your service?

 

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makaiguy
Community Streaming Expert
‎07-28-2020 09:33 PM

Re: Hulu, not working. Called Hulu, “ This is a ROKU issue. We can fix for a charge of $49.95”

Uh oh.  This sounds suspiciously like a scam. There are a bunch of bogus sites out there claiming to provide support for Roku,  but really only wanting to get your credit card information.  People get to these sites by mistyping legitimate Roku addresses, or doing web searches where the scam sites are some of the hits.

People are having enough trouble with Hulu these days that it would not be surprising for enterprising scammers to have expanded into bogus Hulu support sites as well.

Exactly how did you find the supposed Hulu support site or phone number?  Can you find the actual site address you went to via your web browser's History or phone number via your phone's records?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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