Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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ikia2034
Level 7

How to fix Spanish subtitles when the system is set to English subtitles?

I struggle to hear the dialogue in most all movies and shows. I rely on English subtitles to understand what they’re saying. For some reason recently, all my subtitles across multiple apps have changed to Spanish and I cannot get them to change back to English. The Roku system caption language setting is English. I’ve gone through the apps themselves to change subtitles to English and that doesn’t work either. Anyone know how to fix this? 

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21 Replies
RokuTannerD
Level 19

Re: How to fix Spanish subtitles when the system is set to English subtitles?

@ikia2034  Thanks for the note here. A few more questions here:

- Is your Roku's system language set to English? If so, and you are still seeing closed captions in Spanish, it's possible that this may need to be adjusted within the specific channel(s) settings themselves. Some channels manage closed caption settings independently from your Roku's settings. Changing the option inside each channel may help resolve the issue.

- What specific streaming channel(s) are you using when you see this issue? 

- What model of Roku device are you using? 

Please keep us posted from there and we'll continue assisting you.  

 

Thanks,

Tanner

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Anonymous
Not applicable

Re: How to fix Spanish subtitles when the system is set to English subtitles?

I have also been having this problem specifically with some shows on the NBC app.  I have checked the language settings on both Roku and the app (which doesn't have its own settings, it says to change the settings in Roku).  It actually shows both English and Spanish captioning at once and makes them go by so fast you can't read them.  This just started 2 or 3 weeks ago.

Lmax2020
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

This just happened to me today. Yeaterday I was watching the syfy app without issues on the captions and now all of a sudden they are in Spanish. I have turned off the captions, reset the captions, and other options with no luck.

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KLD
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

This is happening to me in the USA app. The app itself doesn't have a way to change languages and my Roku is set to English. Every other app/channel I use is showing up English.

 

I have a Roku Premier HD 4K.

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Jellybeanz
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

My roku subtitles are set to English but on the Ted talks channel, subtitles are in Greek How do I fix this? I cannot find a language setting on the roku channel.

 

Banjo
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

mine has just started using German subtitles on Amazon Prime. My language settings for both Amazon and Roku are English. I have captioning turned off. They only pop up when forced (characters onscreen speaking a different language.

 

This seems to be a recurring problem on these threads.

boogernose
Level 18

Re: How to fix Spanish subtitles when the system is set to English subtitles?

Not really recurring much if you look at the time stamps.

Prime is a Premium channel I'd contact them directly.

I'd recheck all your settings on the tv as well.

try a Settings/System/ System restart

I watch Prime and haven't seen this.......as a problem....

good luck

---A problem clearly stated is a problem half solved---.
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For2nate1
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

I am having EXACTLY the same issue with German (Danse actually, I think) closed captioning and it is only my Sharp Roku (I have 3 Roku's and the other two are fine....close captioning in English) FRUSTRATING!

Braveheart
Level 7

Re: How to fix Spanish subtitles when the system is set to English subtitles?

I have the same problem on my Roku device. If I watch the same Amazon Prime episode on my iPad the English subtitles appear as normal. If I watch the episode on my laptop, the English subtitles appear as normal. If I watch the episode on my Roku device the subtitles are in Spanish. And I cannot change the subtitles to English. This only started happening about a month ago. It is clearly a problem with Roku because all my other devices work normally. Since others are having the same problem, I think Roku needs to look into this. 

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