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msweeney1068
Reel Rookie

How to fix Roku Guest Mode date defaulting to December 31, 1969

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I am using Guest Mode for my AirBnB unit.  When guests sign in all is well, but can not sign because the device defaults to December 31, 1969.  I have to use the remote to change the date from December 1969 to the current date, then the Roku device will sign out normally.

[Image added for context]

2020-08-01 roku message 1.jpg

 

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2 Solutions

Accepted Solutions
msweeney1068
Reel Rookie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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I have not received any messages regarding a solution to this issue.  However, I discovered a quick and easy fix.  Just unplug the power cord for your Roku and plug it back, it is not back to the guest mode start screen.

A little pain in the **bleep**, but much quicker that sitting there pushing the arrow key watching each month and each year pass by until you get the current date.

I hope this helps.

View solution in original post

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Oeyal
Reel Rookie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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Same here.

I found, instead of unplugging, you can goto "Options" and "Reset System" to accomplish the same result.

Frustrating, but easier than reaching behind the TVs every time this happens.

Let's hope Roku addresses this, eventually.

View solution in original post

18 REPLIES 18
RokuTannerD
Retired Moderator

Re: Roku guest mode

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Thanks for letting us know what you're seeing. Could you please provide a step-by-step account of the process you follow when you see this occurring on screen? If you could also include a picture of what displays on screen, that would be helpful! 

 

Thanks,

Tanner

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sfields
Reel Rookie

Re: Roku guest mode

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I have the exact same issue. Has Roku provided a solution?
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msweeney1068
Reel Rookie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

Jump to solution

I have not received any messages regarding a solution to this issue.  However, I discovered a quick and easy fix.  Just unplug the power cord for your Roku and plug it back, it is not back to the guest mode start screen.

A little pain in the **bleep**, but much quicker that sitting there pushing the arrow key watching each month and each year pass by until you get the current date.

I hope this helps.

0 Kudos
Oeyal
Reel Rookie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

Jump to solution

Same here.

I found, instead of unplugging, you can goto "Options" and "Reset System" to accomplish the same result.

Frustrating, but easier than reaching behind the TVs every time this happens.

Let's hope Roku addresses this, eventually.

FMij
Reel Rookie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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I have the exact same issue with all eight Roku sticks in our BnB. All with up to date SW.  I have found the quickest way to reset is to just hit OK when it says the Sign-out date is December 31, 1969 is to just select OK and it automatically signs out. It's a real pain in the A$$ to have to check every one every time someone checks out.  Come on ROKU, hire some high school programmers and give them some pixi sticks and Pepsi, they have it fixed in no time!

 

schnaiters
Newbie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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Is there a fix at all yet?  I have this problem at my cabin.

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willije
Channel Surfer

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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We have 12+ Rokus in two rental homes, and are seeing the exact same issue almost on a weekly basis for every Roku unit running in guest mode. And while a reset of the Roku corrects the issue, we are often remote of the rentals, and unable to get onsite to do the reset.

Any ideas?

2020-08-01 roku message 1.jpg

DM01
Newbie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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Same issue!! Still no solution??

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cborgen
Newbie

Re: How to fix Roku Guest Mode date defaulting to December 31, 1969

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Any response from Roku???  

Still a problem for our cottage.

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