Features, settings & updates

[Youngerl]

I’m not sure how I got signed out in the first place, but now my account is in guest mode and I am unable to switch out. I’ve tried to exit but it says I’m entering an invalid PIN. Thanks for any help! 

[RokuTannerD · Accepted solution]

@Youngerl  Thanks for the note. You can see the instructions for exiting Guest Mode here.

Thanks,

Tanner

[Youngerl]

Tanner-

thanks! But I’ve followed that guide step by step several times. It continues to tell me my pin in invalid. I’ve even changed my pin several times. This is what is keeping my device in guest mode 

[RokuTannerD]

@Youngerl Thanks for clarifying. Have you verified that the Roku device that you are using is linked to the same Roku account that you are changing the PIN for? When you log into my.roku.com, does this device appear in your 'linked devices' section? (You can look at the bottom or side of your device to see the serial number or device ID. You would verify that the last 4 or so digits of the serial number match a device in your 'linked devices' section.)

If yes, and changing your PIN isn't working to allow you to exit Guest Mode, the only next step I can suggest would be to perform a factory reset on the unit. This will remove all data, channels, and login information from the device, and should allow you to set it up again. You can see the steps for this on our support site.

Please keep us posted if you need more help from there. 

Thanks,

Tanner

[cssiwrrn]

The device went straight to Guest Mode when I hooked it up. It never gave me the chance to set it up to my account. It tells me my PIN is not valid and the device won't let you do a factory reset in guest mode.

[renojim]

Use one of these methods to factory reset you unit.

[Terronda45]

That didn't help at all the topic is can't get out of guest mode

[carol67]

cant get out of guest mode

[Klaforest]

I'm having the same issue of  not being able to get out of guest mode.  I didn't do anything different, just turned it on the other day and it was on the screen to start streaming as a guest.  I can't get to any other screen without setting an end date.  The same exact thing just happened today at my daughter's house. Turned it on and it was on the guest mode screen.  We put a date like 2 years out, but annoying that we have to add back all our channels and log back into everything.   Would like to know why this happened. 

[Jdecker]

I’m having the same problem, and my tv is not linked to my account.