Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mwwhite
Level 7

How do get Roku chat service for customer support

Jump to solution

Can some from Roku customer support contact me?

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

Jump to solution

@GWilbor 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
32 REPLIES 32\
MarleyCat
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

You can't. They don't want to talk or chat with you. Just send money

canelakestd
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

Ref:  Ticket # 3979012

0 Kudos
Calvin73
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

Roku has obviously sub contracted work to these “experts”, for 5 dollars. And you can pay them to tell you what you already looked up on YouTube. It’s a joke,

MsPat
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

Why I got to keep typing the same thing you know what I am talking about. The key word is I can't get bet+2nd episode of the Oval and you are charging me for some channel allbk  that I didn't request.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

Jump to solution

@MsPat

Thanks for the post.

For content related issues, you will need to contact the channel provider. Many channels on Roku are developed and maintained by the channel provider themselves. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
GWilbor
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

I have a question about billing.  For every roku connection device that you buy for older sets not Roku compatible, are you charged $ 9.99  a month for each device as I am being charged

0 Kudos
renojim
Community Streaming Expert

Re: How do get Roku chat service for customer support

Jump to solution

@GWilbor, there is no charge to use a Roku.  There are paid subscriptions through Roku, but they're optional and tied to your Roku account, so one subscription would be valid on every device linked to the same Roku account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

Jump to solution

@GWilbor 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Carmella32163
Level 7

Re: How do get Roku chat service for customer support

Jump to solution

My new roku streaming 4 plugs into my tv but I cannot get the roku remote to scroll down

0 Kudos