Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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RokuIrene-S
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

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Hi @Carmella32163

Thanks for the post.

If your Roku simple remote or Roku voice remote is not working as expected, you can find troubleshooting tips for common issues, including how to pair and restart your voice remote.

For more information here is the link for you How to resolve issues with your Roku simple remote or Roku voice remote

If you need any additional help and we’ll follow up to continue assisting you.


All the best,
Irene

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spankster21
Level 7

Re: How do get Roku chat service for customer support

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I have two TVs in my home.  In my bedroom, I have a Roku device plugged into my TV.  Then my son bought me a TV and I have a device plugged into this one.  I believe I have two accounts and wish to know now that I need to pay my subscriptions) again, how to use just one device.  

Do I need to pay twice to have Roku on two TVs?

I appreciate your assistance.

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spankster21
Level 7

Re: How do get Roku chat service for customer support

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I have two TVs in my home.  I have a Roku plug in on both TVs.  Do I have to have two payment schedules?  Can I use one Roku plug in for both TVs?

 

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renojim
Community Streaming Expert

Re: How do get Roku chat service for customer support

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@spankster21, unless you have a good reason to have multiple Roku accounts (like you want different channels/apps on each device), I'd suggest factory resetting one of the devices and linking it to the account of the other device.

Purchases and subscriptions paid through Roku are tied to the Roku account.  All devices linked to the same Roku account will have access to those purchases/subscriptions.  If you have subscriptions paid directly to a provider (e.g., Netflix, Hulu, etc.) then you can use them on any Roku device linked to any Roku account.

Roku Community Streaming Expert

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karen53
Level 7

Re: How do get Roku chat service for customer support

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I can't get any program to come on.  The only thing I get is " There is a problem connecting to the network.

When I go to the settings, it says everything is fine.

 

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downeast
Level 7

Re: How do get Roku chat service for customer support

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I placed an order today for two (2) Roku Ultra wi-fi packages. I did not receive your confirmation that you processed the order.  Did you process my order  ?

 

Bruce Green

Brunswick, Maine

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RokuMary-F
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

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Hi @karen53,

Welcome to the Roku Community!

We recommend starting here to troubleshoot Network issues: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to isolate the issue.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further this problem.
 

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support

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Hi @downeast,

Welcome to the Roku Community!

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thank you for your kind and understanding.
 

Best regards,
Mary

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Olstumproad1986
Level 7

Re: How do get Roku chat service for customer support

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Hello, my name is Carletta, and I would like to cancel My Rocky account. I have forgotten my information, would you still be able to help me?

 

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renojim
Community Streaming Expert

Re: How do get Roku chat service for customer support

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@Olstumproad1986, do you still have a Roku device?  You can see what account it's linked to by looking under Settings->System->About for the email address.  Use that email address to log in at https://my.roku.com

How to close your Roku® account | Official Roku Support 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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