Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

How do I get the audio description to shut up?

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How do I get the audio description to shut up?

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Level 19

Re: How do I get the audio description to turn off?

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Hi there, 

Thanks for the note! You can disable the audio guide feature by either pressing the * key four times quickly on your Roku remote, or from within the options in Settings>Accessibility>Audio Guide. 

 

Thanks,

Tanner

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Highlighted
Level 19

Re: How do I get the audio description to turn off?

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Hi there, 

Thanks for the note! You can disable the audio guide feature by either pressing the * key four times quickly on your Roku remote, or from within the options in Settings>Accessibility>Audio Guide. 

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: How do I get the audio description to turn off?

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I have tried that but did not work. Every time I go onto the ABC channel the audio description is on during the play back of the show I want to watch on both the newer stick Roku and older puck. So is this a Roku or ABC channel problem?

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Level 17

Re: How do I get the audio description to turn off?

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It's an ABC problem.  It's playing an audio track that contains the narrative.  You can try pressing the * button on your Roku remote and see if there's a choice of audio tracks.  If there's only one, contact ABC and let them know.

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