Features, settings & updates

[Rich2]

How do I get the audio description to shut up?

[RokuTannerD · Accepted solution]

Hi there, 

Thanks for the note! You can disable the audio guide feature by either pressing the * key four times quickly on your Roku remote, or from within the options in Settings>Accessibility>Audio Guide. 

Thanks,

Tanner

[ruger_man]

I have tried that but did not work. Every time I go onto the ABC channel the audio description is on during the play back of the show I want to watch on both the newer stick Roku and older puck. So is this a Roku or ABC channel problem?

[renojim]

It's an ABC problem.  It's playing an audio track that contains the narrative.  You can try pressing the * button on your Roku remote and see if there's a choice of audio tracks.  If there's only one, contact ABC and let them know.

[Michaelswanigan]

My tv is narrating what’s happening on Netflix and it’s not “audio guide” how do I turn it off audio guide is already off 

[atc98092]

That's not the audio guide. You've selected the secondary audio track from the video that's playing. It's designed for sight impaired users. I don't use Netflix any longer, so I can't say how you change the track being used. But it should be an option while it's playing. 

[barbaraalbert]

Starting yesterday, ROKU began talking as for a VISION IMPAIRED PERSON. I obviously touched a button to change to VISION IMPARED IN ERROR. Does anyone know how to take this off?

[barbaraalbert]

I fixed it. I googled,  HOW TO STOP ROKU FROM TALKING. It was very simple. Steps are HOME, SETTINGS, ACCESSIBILITY, AUDIO GUIDE, SELECT AUDIO OFF.

[serenabena]

I cannot shut the Audio Guide off! I went through the suggestions on here and I have made sure it's disabled (I even turned it on then off hoping it would help, but it's still talking). I have pressed the * key the 4 times just in case but I still can't shut it off? I don't know how it even came on, but it's driving me crazy! What else can I try? 

[31sonicss]

When changing tv channels " have spectrum "  every time i change to a new channel there is a electronic voive telling me about the channel i selected? how do i turn this off?