I have tried that but did not work. Every time I go onto the ABC channel the audio description is on during the play back of the show I want to watch on both the newer stick Roku and older puck. So is this a Roku or ABC channel problem?
It's an ABC problem. It's playing an audio track that contains the narrative. You can try pressing the * button on your Roku remote and see if there's a choice of audio tracks. If there's only one, contact ABC and let them know.
That's not the audio guide. You've selected the secondary audio track from the video that's playing. It's designed for sight impaired users. I don't use Netflix any longer, so I can't say how you change the track being used. But it should be an option while it's playing.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
I cannot shut the Audio Guide off! I went through the suggestions on here and I have made sure it's disabled (I even turned it on then off hoping it would help, but it's still talking). I have pressed the * key the 4 times just in case but I still can't shut it off? I don't know how it even came on, but it's driving me crazy! What else can I try?