Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Help Roku Model 3810X is extremely slow

I have Xfinity Cable and researched what version of roku to purchase to be comparable

I bought Model 3810X with the software version high enough. But I am not sure if I purchased the wrong thing. I have gone back and forth with comcast, amazon tech support etc. for weeks now.

Everything installed correctly, but is so slow or does not get a station at all. 

I have to go into settings everytime, and check I have good wireless and internet etc.

What i purchased was Roku Streaming Stici+ for HD/4K/HDR.

on the side of the box it also says 1080/720

The version software is 9.20.

 

I have one 4K tv, and a Samsung 1080P

And i have another 1080I

Is this incorrect? Did i purchase the wrong Roku. 

Please advise.

 

Thank you,

Jane

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