Features, settings & updates

[Gina1994]

Why do we have to go through the activation process after the tv has been turned off and then back on? This is not a new ROKU, we have this problem for several weeks and then it’ll stop doing it.  It’s so aggravating! And changing batteries in the remote every week. 😞

[RokuKariza-D]

Hey @Gina1994

Thanks for bringing this to our attention.

Regarding going through the activation process every time you turn off your Roku, we recommend performing a factory reset to the device to see if that'll help. Follow the steps below from your Roku device to perform a factory reset.

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

Let us know how it goes!

All the best,
Kariza