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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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griffinmarket
Level 7
‎11-14-2020 07:09 AM

Re: Has the 2020 Ultra already been recalled?

Got mine today and it does not recognize the 4k status of my tv. Until today I had the older version of Roku ultra connected to the same tv, same cables and it was working. Wanted the new one so I bought it. Didn’t change the cables, just the box, and it doesn’t recognize the 4k like the old model did. Goes straight to 720p

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Philt56
Level 7
‎11-14-2020 07:17 AM

Re: Has the 2020 Ultra already been recalled?

Does it force it to be dolby vision? Are you using auto for display setting?bwhat if you set 4k directly...

but I tried a fire tv and it did the same thing. What tv do you have?

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Philt56
Level 7
‎11-14-2020 11:21 AM

Re: Has the 2020 Ultra already been recalled?

I just saw my Roku updated a couple days ago. Airplay is now working! Although a couple YouTube videos would just pause and I’d have to hit play to resume. 

I redid the display setting on auto and now it detects my tv as HDR10 4k. No mention of dolby vision. 

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Enger
Level 7
‎11-14-2020 01:16 PM

Re: Has the 2020 Ultra already been recalled?

This seems like a straight forward question.

The obvious consequential question, WHY hasn't an employee of Roku responded definitively.

If we are asked to buy-into the Roku eco-system, a key component is trustworthy, INFORMED information flow from the company to the loyal customers.

I know Roku's main goal is to obtain revenue share from the channels (fighting over the split has been in a series of news articles lately).  BUT the primary value is derived from wide spread usage.  If people abandon Roku because they are tight-lipped/arrogant/condescending then Roku will lose its leverage to demand big revenue cut from the channels.

ROKU needs to treat the end-consumer as intelligent beings, not just cattle to be milked.

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