Try restarting your Roku. From Roku Home Screen, Settings..System, Advanced System...System Restart
I think he meant to type Settings..System..System restart (no Advanced system).
Settings..System..Advanced system settings..Factory reset should be reserved as a last ditch effort as it will erase your Roku's memory and force you to set it up again as though it were a new unit right out of the box..
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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