Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

HELP! UPGRADE button won’t click!

“Check software upgrade” appears after turning into on after a week. I CANNOT actually click the UPGRADE button in order to complete this. I also cannot do anything by going to Home > Settings > System > System update bc the “check software upgrade” message won’t disappear, and it says there is nothing to update. How can I make this disappear?
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6 Replies
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Level 12

Re: HELP! UPGRADE button won’t click!

Why do you keep going to that screen? The software will upgrade itself when an update is available.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Level 7

Re: HELP! UPGRADE button won’t click!

I’m having this same issue at the moment. Anything help?
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Re: HELP! UPGRADE button won’t click!

I'm having the same issue. Is there a fix? 

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Roku Employee
Roku Employee

Re: HELP! UPGRADE button won’t click!

@bikerz4christ 

Thanks for the inquiry.

We would recommend that you restart your device, as well as replace the batteries in your remote. If the issue is still not resolved, please send me a PM with a screenshot of the screen that you are seeing along with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: HELP! UPGRADE button won’t click!

Danny,

As you surely must know by now, the issues herein reported are NOT "fixable" via the standard "power off" "restort" "reset" procedures, but rather faults in the firmware update that have caused multiple functionality problems and about which, as far as I know, Roku has been notably silent, despite monitoring the comments and complaints posted here that are, every day, increasing.  No live customer support.  No advisories re: Roku repaired update.  We post, we describe, we're all, with but a couple of exceptions, polite, exasperated, and increasingly suspicious of Roku's behavior.  If you know anything's in the works, so to speak, I believe you'd already have shared it.  

Comments?

doced

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Level 12

Re: HELP! UPGRADE button won’t click!

The fact that the software will upgrade itself eventually.... is not the issue, the fact that clicking it won't work is. Making it sound like it's dumb to go to that screen to manually check is not a solution to the problem. It's pretty useless.

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