Obviously this is a product defect. I also have had my Roku for one year and this TV is in my bedroom. I watch it maybe once/week. At Christmas we moved out to the living room to watch movies. My 5 year old girl plugged in the power cord then tried to plug in the USB and it broke off into the unit and rattled around inside. I thought it was a simple disconnect then saw that the solder points broke off....by my 5 year old daughter. If this didn't cost me $105 maybe I wouldn't be so upset.
Please help restore or send a new unit.
If you are within your 1 year warranty, I would imagine Roku can honor it. I would PM RokuShawnS with your serial and case#.
Roku warrants the Player hardware against defects in materials and workmanship under normal use a period of one (1) year from the date of purchase ("Warranty Period"). If Roku determines that the Players hardware is defective, Roku will either repair or replace the unit with either a new or rebuilt Player, at its option.
For information about Roku's End User License Agreement, warranty process, and information concerning other countries, please click the appropriate link below.