Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Guest mode designed to void homeowner subscription settings & log ins upon exiting guest mode?

Got a Roku Ultra 4K Christmas. Setting it up, loaded all our subscriptions & log ins & passwords only to find all were entirely erased after testing out the guest mode and returning to our (non guest mode) settings.  Did we miss any set-up steps that should’ve saved our own set-up?  Or is the device designed to wipe out homeowners settings each time the device goes to guest mode?  This appears to be its design, which if true, has really missed a huge feature to the buyer who wants the guest mode functionality when needed on a tv that is also used by a constant party, such as a home owner.  Appreciate a technicians comments on this set -up and possible design flaw.  Thank you. 

2 Replies
Level 19

Re: Guest mode designed to void homeowner subscription settings & log ins upon exiting guest mod

"When your guests leave, they will be signed out of all their subscription channels automatically on the sign-out date they selected. You can exit Guest Mode directly on your Roku device, or you can sign in to your Roku account and exit Guest Mode remotely. After you exit Guest Mode, all your original settings are restored and channels are installed. You may need to sign in to your subscription channels again to access your content."

[Emphasis mine]

Source: "How do I exit Guest Mode?" section, https://support.roku.com/article/360015612834

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Guest mode designed to void homeowner subscription settings & log ins upon exiting guest mod

Yes this is a “feature not a bug.” It’s utter garbage however, there are other threads on this (search “guest mode”). Makes guest mode borderline pointless unless you like repeatedly entering your credentials for all your services. 

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