I can't exit guest mode. Went online and updated my pin. Disabled guest mode and still nothing. Can't do a factory reset because that option isn't offered in Guest Mode.
The fact that this is even an issue is crazy.
We've done everything.
Shouldnt need to do a Hard Reset.
Try Settings/System/system restart
This is not working it’s stuck on guess mode
What Model Roku do you have?
You can Factory Reset any Model as far as I know. https://support.roku.com/article/208757008
Somewhere on the Roku there is probably a pin hole or something somewhere.
Stick a paper clip down it and hold it down for 30 seconds...
or Settings/system/Advanced system settings/Factory reset>>use the pin offered at bottom.
Or go to https://my.roku.com/account and at bottom either unlink the device or deactivate the account
and start from scratch.
Keep us posted.