Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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JCham
Level 7

Guest Mode

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Hello. I have two questions I hope someone can answer. First, can someone confirm that a guest cannot sign into their own Roku account when they use Guest Mode; they can only sign into the channels that are on Roku Guest Mode. Second, does anyone experience not being able to sign out of Guest Mode from the Roku device? I can only sign out by going to my online account.

Thanks!
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Community Manager
Community Manager

Re: Guest Mode

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Please see the following support article for more information about using Guest Mode on your Roku device:https://support.roku.com/article/360015612834-how-do-i-set-up-guest-mode-on-my-roku-streaming-device...

You do not have to factory reset a Roku device to exit Guest Mode—this is done online from your Roku account at my.roku.com

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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azurenepsa
Level 8

Re: Guest Mode

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Unfortunately, you can't log in to your Roku account when in Guest Mode.  I thought I would be able to do this when I tried a few months ago.  I wanted to view the Roku Channel premium add-ons on my mom's Roku.  I even tried casting the premium channels from my phone's Roku app to the Roku in Guest Mode, but that wouldn't work either.

And yes, I was also unable to sign out of Guest Mode on the Roku.  I'd have thought Roku would have fixed this major problem by now. I had to factory reset the unit.  At that time, I don't think the Roku had the latest OS required for signing out via the Roku website.

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Community Manager
Community Manager

Re: Guest Mode

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Please see the following support article for more information about using Guest Mode on your Roku device:https://support.roku.com/article/360015612834-how-do-i-set-up-guest-mode-on-my-roku-streaming-device...

You do not have to factory reset a Roku device to exit Guest Mode—this is done online from your Roku account at my.roku.com

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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