Roku Device Features, Settings & Updates

[UserDave]

My Roku Premier device is no longer linked to my Roku account - I can't see it when I log into my account on my computer. The Roku device works fine. How do I get a new link code?

[atc98092]

The only way to get a link code is to factory reset the Roku and set it up as new. 

But if you show the Roku attached to your account on the Settings/System/About page, and it probably does if the Roku is still working correctly, then you don't need to worry about it being linked. @RokuDanny-R might be able to assist with finding out why the web site isn't showing it. But it's more important that the device itself shows it's linked. 

[UserDave]

Thanks very much for your reply. I agree that the Roku device is ok so no worries there. However, I am trying to add a channel with a code (from a browser on my laptop) and I get the message that there is no device linked to my account....

[atc98092]

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@UserDave wrote:

Thanks very much for your reply. I agree that the Roku device is ok so no worries there. However, I am trying to add a channel with a code (from a browser on my laptop) and I get the message that there is no device linked to my account....

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True, that does make it more difficult. Any chance you have more than one account? Have you verified the email address shown on the Roku settings page I noted above matches the account you use to log into the Roku web site? 

I ask that because sometimes scammers have created new accounts for users when they "fixed" the authentication of a new device, and the user might not even be aware of it. Did someone ask you to pay to register your Roku?