Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Forgotten Pin Code - SOS How do I change it

Can someone walk me through changing the pin? I forgot it. Please help

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Level 21

Re: Forgotten Pin Code - SOS How do I change it

Log into your Roku account at  There you can set a new PIN.  Once logged in you do not have to know your old PIN to set a new one.

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Roku Employee
Roku Employee

Re: Forgotten Pin Code - SOS How do I change it

Hi @StrangeThangATL,

Thanks for posting in the Roku Community and I understand that you are inquiring on how to update your Roku Pin Code.

Please try logging into your account at and updating your PIN. Please follow these steps:

  1. Go to from your computer or smartphone.
  2. If you are prompted, sign in to your Roku account. 
  3. Under PIN Preference, select the Update button.
  4. Select your PIN preference from the three choices.
    • Always require a PIN to make purchases and to add items from the Channel Store.
    • Always require a PIN to make purchases.
    • A PIN is not required to make any purchase or add any item from the Channel Store.
  5. If you choose either of the first two choices and have not created a PIN, you will be prompted to enter a four-digit number in the PIN field and select the Verify PIN field for confirmation.
  6. If you already have a PIN, enter your PIN in the Verify PIN field.
  7. Select Save Changes and agree to the terms of service.

For full information on this, you can take a look at this link: How do I create or update the PIN for my Roku account?

Let me know if you have any other questions, and have a good day!



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