I got an Express 4K+ yesterday and set it up last night. Everything seemed to be working well.
This morning when I woke up it was complaining that it was overheating. Sure enough, it was very warm. So I unplugged it and moved it to a different, more open location.
On my lunch break, it was overheating again. It's sitting perfectly open on a rack, it has airflow on all sides. It shouldn't be overheating like this. What's going on?
Thanks for the follow up.
We believe this issue has been resolved with the latest software update. We would recommend checking for a manual update by going to Settings > System > System Update on your device and seeing if you are still seeing the issue occur.
For more information about how to check for a manual update, visit our support page here: How do I update the software on my Roku® streaming device?
Please keep us posted what you find out.
Thanks,
Danny
Hi @Slypenslyde
Thanks for bringing this to our attention.
Does the overheating error message shows up when you are accessing a specific channel or regardless of what you are doing on your Roku device?
Please reply here with the serial number of your Roku Express 4K+ so we can help you out. It can be viewed by going to Settings > System > About or underneath the player itself.
All the best,
Kariza
Thanks for replying, @RokuKariza-D, here's the information you asked for.
I watched about an hour of a Netflix show on it last night and didn't see the message. When I saw the message this morning it had been idle all night, probably running that fish screen saver.
Same thing this morning. After I let it cool down I watched about 15 minutes of Pluto TV, then went back to the home screen and turned everything off once I started to work. When I took lunch a couple of hours later it was overheating while "idle" again.
I've had it unplugged since then, I've plugged it in again to get the serial number but I still have some work to do so I can't do a thorough watch test.
It's a model 3941X Roku Express 4K+, this forum doesn't have that in the product list. The serial number is X01600L2TJFU.
Appreciate the prompt reply, @Slypenslyde
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
New information to add, @RokuKariza-D:
It's a couple of hours later, I turned on my TV, and it's overheating. But this time I had a think. I put it on the home screen, and within a minute or two I stopped getting the overheat notice. So I've disabled the screen saver. I believe it was the "Aquatic Life" screensaver, whatever ships default. I'll know in a couple more hours if that was the problem.
Thanks for the follow up.
We believe this issue has been resolved with the latest software update. We would recommend checking for a manual update by going to Settings > System > System Update on your device and seeing if you are still seeing the issue occur.
For more information about how to check for a manual update, visit our support page here: How do I update the software on my Roku® streaming device?
Please keep us posted what you find out.
Thanks,
Danny
This does seem to solve the problem. I switched the screensaver back on and it's been running "idle" all afternoon. It's still a little warm, but no overheat warnings and it's actually cooler than my Uverse receiver so I'd say this seems more normal. Thanks!