"Nesburma" wrote:
...
Yes, the Roku Express successfully connect to my network.
I did a new factory reset for more than 30 seconds and here are all the steps I go through.
- I choose the language, (french)
- I chose my network (the system checks everything and put a green mark on wireless connection and Internet connection)
- For just one second it looks for an update but upload nothing (I think that the problem comes may be from this step)
- I say OK to the auto detect display type (It cheks HDMI connexion)
- Here comes the screen with the code I have to enter in my computer on roku.com/link adress
- I enter this code in my account (I give a name and a say where is my Roku. It checks few things, says that it's done. If I check in my account at this time, I can see that my device is linked to my account)
But on my tv, I got the photo I posted yesterday saying that I have to check my connection.
Last information. I also own an Amazon Fire stick that works perfectly.
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Thank you for the extremely well-described steps. That's helpful.
I think you're right that it's at Step 3 where the issue is occurring. That would point to something network related, but that can mean a lot of things. Obviously, your local network is up and transmitting properly. Your network is properly connected to the Internet. The linking of your device showing online indicates that there likely isn't interfering with connection to Roku servers. That kinda leaves Roku's updates servers that you're trying to connect to, as you indicated in Step 3.
Of course, it could be a bad Roku. If you picked up the Roku locally -- I don't know what brick and mortar stores would sell Roku there -- then exchanging it may be a good step.
I'm still leaning toward Roku update servers. And this is where RokuTannerDB would be able to escalate to Roku Tech area. That might be your best bet, if you aren't able to exchange locally, or if an exchange doesn't resolve anything.
Bonne chance!
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