Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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NannyNoodle
Level 7

Error Code 011 Unable to Connect to Roku

My Roku is an older model however it does log on to WiFi without and problems but then I get the error code 011 saying it is unable to connect to Roku contact support or try again later but it's been a couple of hours and it is still doing the same thing it is all green for WiFi but not connecting to Roku any ideas?

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makaiguy
Level 21

Re: Error Code 011 Unable to Connect to Roku

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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