Help

Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NannyNoodle
Level 7
‎11-20-2020 12:50 PM

Error Code 011 Unable to Connect to Roku

My Roku is an older model however it does log on to WiFi without and problems but then I get the error code 011 saying it is unable to connect to Roku contact support or try again later but it's been a couple of hours and it is still doing the same thing it is all green for WiFi but not connecting to Roku any ideas?

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎11-21-2020 07:40 AM

Re: Error Code 011 Unable to Connect to Roku

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Labels