Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rob410
Level 8

Disney + not working on Roku stick

When I try to use Disney plus on my tv with roku stick it give me an error message. "There was an http error in the response. This could mean that malformed headers or an http error code was returned."

Ive spoke to Disney numerous times and we've done every step to work around it to no avail. This is a roku problem but I haven't found a solution anywhere. Please help!

3 Replies
StacyO
Level 7

Re: Disney + not working on Roku stick

I have had this exact error message, as well as "error code 42" and " no bitrates available". Disney + says every error message is a compatibility issue with Roku. This is extremely frustrating. I can count on one hand the number if times I have been able to watch something on my Roku Ultra within the last 6 months. Other apps work fine. Please fix this Roku.

0 Kudos
atc98092
Community Streaming Expert

Re: Disney + not working on Roku stick

Exactly which Stick do you have? While Disney says all Sticks are supported, I would not be surprised if they actually don't support the oldest version (3400, 3420, 3500). Disney's support web page doesn't break down Roku model numbers very well. They say the Roku 2 is supported, but in reality there are five different versions of the Roku 2 and they only support two of them. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
rob410
Level 8

Re: Disney + not working on Roku stick

Go to connection settings and try a different signal if you have access to one

0 Kudos