@mickiep wrote:
I received an email saying that my ROKU will soon stop receiving updates. It said I have a 3500X, although I can't find the model # on my stick. They offered to upgrade my device to a ROKU Express for $14.99 or a ROKU Express 4K for $19.99. Just wondering if this is a scam
If those are the only options they provided then you may want to pay the $5 more for the Express 4K even if you don't have a 4K TV.
The Roku Express comes with an IR remote. You must position the Express to have line of sight with the remote. Users that are used to the 3500x streaming *stick* hidden away from view might be in for a rude surprise if they try to hide the Roku Express with double sided tape behind the TV. When hidden the remote won't work.
The Roku Express 4K does not have an issue being kept hidden away since similar to the 3500x it uses a wireless remote.
It is odd that Roku would not offer a Streaming Stick to replace an end of life Streaming Stick. The model 3500x was replaced by the 3600x in 2016 so majority of 3500x users got over half a decade of device support/updates. That is a nice long run for a budget priced streaming player. But to stay consistent with the type of device being specified for replacement another streaming stick should have at least been offered.
