Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Chanell77
Level 7

Disabled roku

I’ve had my ROKU BOX  now for about a year it was a gift and now it’s saying that it’s disabled it kicked me out and put me on guest mode so now I can’t watch it all because it’s telling me oops can’t connect to the server try again later what the **bleep** does that mean I’m going crazy here I’m off work I can’t watch a movie can someone help me or should I just buy a new box inquiring minds want to know

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Disabled roku

Did you call someone to set up your Roku initially?  The only way it can be put into guest mode is either by someone in your home or someone that has access to your Roku account.

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Chanell77
Level 7

Re: Disabled roku

Well I’m sure it was the owner but it was a gift so it’s technically mine but I don’t know how to get in and change it over now it’s saying account disabled so what now

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DBDukes
Community Streaming Expert

Re: Disabled roku

I would suggest contacting the person who gifted it to you. They should be able to log in to their Roku account and Unlink the device, allowing you to set up your own Roku account and tie the device to it.

DBDukes
Roku Community Streaming Expert
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