Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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emblaser
Level 7

Re: Mobile screensaver/custom screensaver

My mobile screensaver also disappeared 48 hours ago.  You saved me a frustrating phone call, but would like official explanation from Roku……would much rather see my grandkids smiling faces rather than a fish tank!!

emblaser
Level 7

Re: Custom screensaver missing

I thought I had inadvertently changed something!  I’m not glad we are having this problem, but glad to know it isn’t just me!  I also tried reconnecting my android phone and IOS iPad to no avail.  No interest in looking at fish, want to see my grandkids and family again!

Cloverbay
Level 7

Re: Mobile screensaver/custom screensaver

That is complete and utter bull**bleep**. I liked having my own Screensaver and Roku sucks for removing this option from the app. 

StreamerUser
Level 20

Re: Mobile screensaver/custom screensaver

Contact Roku CS directly:

chat/email:   https://support.roku.com/contactus   (choose setup/ultra/other/need more help?)

phone: (816) 272-8106

@RokuDanny-R  Why was the Mobile Screensaver removed?

 

Destinyferguson
Level 7

Re: Custom screensaver missing

Mine is gone too! That has always been one of my favorite things about the roku app, please bring this back 

StreamerUser
Level 20

Re: Custom screensaver missing

@Destinyferguson 

Contact Roku using the information provided.

0 Kudos
Erinfaye
Level 8

Re: Mobile screensaver/custom screensaver

@StreamerUser I did. it was nothing but a complete waste of time. This is not a solution--not even close.

StreamerUser
Level 20

Re: Mobile screensaver/custom screensaver

@Erinfaye 

I didnt realize a solution had been supposedly provided - I simply advocated you contact Roku directly.

The point of contacting Roku is to inform them of the issue, get them to acknowledge, and potentially address it (solution).

Destinyferguson
Level 7

Re: Custom screensaver missing

I’ve been trying to get through for the past hour, every time I get to one person away, I get disconnected. 

Seiles
Level 7

Screen saver in Roku Mobile app not working

I am using most recent version of Roku Mobile app (version 7.8.3). 

1. Click on ‘Devices’ and it shows I am connected to the same network as my Roku Ultra device is.

2. Click on ‘Media’.

3. Select  ‘Photos’ and select several photos from my iPhone 8 to load as screen savers. 

4. Select Screensaver’. I see message “Connecting to Screensaver”. 
5. But the ‘Mobile Screensaver’ comes up without a Get Started button. It’s basically a blank , black screen with the heading of ‘Mobile Screensaver’. There is no warning or error message.