Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Cheesebread222
Level 7

Custom screensaver missing

I have a roku streaming stick+ and have been using the custom screensaver option to display images I picked from my phone.  It was working earlier today, but a little bit ago the screensaver that popped up was one of the default ones, and when I went to check the options menu, the option had disappeared.  Plus the screensaver option no longer appears on my mobile app. 

Running version 10.0.0

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49 REPLIES 49\
WillyWill
Level 7

Re: Custom screensaver missing

Wow, same here!! I used it for my demented wife. She enjoys viewing photos of our family and trains.

Jdann
Level 7

Re: Custom screensaver missing

Same issue here as well and I also have the streaming stick+! I’ve been using the media option for a screensaver for years to display pictures from my phone as the screensaver. So disappointed it’s not working. There was a recent update so hopefully the Roku team is listening and can fix this issue for us.

darewicked
Level 7

Re: Custom screensaver missing

Wanted to boost this again. I have a Roku TV, used the phone to setup a custom screensaver. The "Screensaver" option under "Media" on the Roku App is now gone entirely.

Fingers crossed the Roku team adds it back.

Spiderman1
Level 7

Custom screensaver no longer available

I want to talk to somone about this problem and i am piss off about it roku 

If this don't get fix i will delete roku tv from my tv 

Fix this issue now

I have a roku tv and have been using the custom screensaver option to display images I picked from my phone.  It was working earlier today, but a little bit ago the screensaver that popped up was one of the default ones, and when I went to check the options menu, the option had disappeared.  Plus the screensaver option no longer appears on my mobile app. 

Danieldialatone
Level 8

Re: Custom screensaver missing

Yep!!! Same here.  Bet you no one at ROKU monitors this community forum, so I think all we can do here is vent our frustrations into the wind.

Erinfaye
Level 8

Re: Custom screensaver missing

Same problem here. Had a custom screensaver and it changed to fake fish for no apparent reason today. I went into the app and when I go to the Mobile Screensaver option, I now get a blank screen (in the app—the photos never load). The photos in the player do load, though, so the access is fine. This is with a Roku Ultra (4660, 4661, 4662 series) and the Roku, TV, and iphone and app are all updated.

I’ve tried deleting the app and reinstalling, restarting the Roku…everything I can find. Have also emailed Roku support. This is my last resort!

ETA: I spent a couple of hours with the chat support today. Two supervisors later, they claim to have no idea what’s going on (and questioned whether the issue is real, despite their own support rep having duplicated it). But they said they would “investigate” and respond with additional info at some indeterminate point in the future. 

Atreydies
Level 7

Mobile screensaver/custom screensaver

I just talked with Roku chat support about the mobile screensaver being gone, and after a bit of very simple answers, they suggested I restart my app and device. I restarted my phone and my device, no luck. Chat support was so frustrating that I'm not gonna deal with them again tonight. 

So to everyone having this issue, good luck. I may try and see if I can call and talk to a human that I know is a human.

DKSteele
Level 8

Re: Custom screensaver missing

OMG. I lost my mom almost five years ago. I picked 80 pictures of her from my phone and love when my screen saver comes on and shows all our family photos of her. It helps me cope with her loss. I really want this back. I’m so sad now. 

StreamerUser
Level 20

Re: Mobile screensaver/custom screensaver

Apparently the Mobile Screensaver was removed - this may have been an attempt to reduce memory load on lower memory (512MB) models, that were/are having trouble loading apps (though the mobile screensaver didnt work with them - only 4K models).

I would continue to follow up and get an official response.