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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Ozy184
Level 7
‎06-07-2020 06:52 PM

Custom and Default theme

I have tried everything and can not get to to the custom setting to turn it off.  I just want my theme to stay.  I literally do not have a custom theme option that I can turn off.  Please help.

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makaiguy
Community Streaming Expert
‎06-08-2020 07:27 AM

Re: Custom and Default theme

Model and model number of your Roku? (Settings > System > About)
Using the remote for this Roku, not one for another device like a sound bar?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Ozy184
Level 7
‎06-08-2020 07:33 AM

Re: Custom and Default theme

YH009E002045

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Ozy184
Level 7
‎06-08-2020 07:37 AM

Re: Custom and Default theme

Model . 3921RW - ROKU PREMIERE+

SERIAL NUMBER . YH009E002045

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makaiguy
Community Streaming Expert
‎06-08-2020 04:51 PM

Re: Custom and Default theme

Ok, now we know you have a Roku streaming unit, not a tv with Roku built in. Plus we know it is a current model, fully capable of runnung the latest Roku software.

I think the latest Roku software, verrsion 9.3, moved some things around a bit and may have changed some nomenclature. Look under Settings > Theme. Does turning "Seasonal themes" off do what you want?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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