Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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castle57
Level 7

Re: Constant HDCP error every time I turn on TV

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I have the same issue. I have to turn the tv off, unplug the roku from the tv then plug it back in. It works fine after that but it happens each time that I start streaming a program. Sometimes it happens when I go from one program to another. Did you figure out how to fix it? 

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JeffSharon
Level 7

Constant HDCP error on 2 TV's and 2 different ROKU streamers

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I have the issue on 2 TV's with 2 different ROKU streamers.  Almost every time I power on the TV I get the error.  The easiest fix is to turn the TV off and wait 30 secs and turn it on.  But... this just started about a month ago so what release did you guys put out that's causing this.  I've had both ROKU's for at least 6 months.  It has to be your problem.  I'd appreciate a fix not a constant referral to a support article...

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renojim
Community Streaming Expert

Re: Constant HDCP error on 2 TV's and 2 different ROKU streamers

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@JeffSharon, not too long ago a "power saving" "feature" was added to some Roku devices.  See if you have it by going to Settings->System->Power and if you do try disabling it.  It's proven to be more trouble than it's worth for many people.

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RokuMary-F
Roku Employee
Roku Employee

Re: Constant HDCP error on 2 TV's and 2 different ROKU streamers

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Hi @JeffSharon,

Thanks for posting in the Roku Community!

If you are still experiencing an issue with you are receiving an HDCP error with your Roku device, please help us with the required details below for us to send additional information for the investigation to our engineering team:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


Best regards,
Mary

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