Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Closed captions on Roku Premiere goes on and off

I can be using captions and it suddenly quits captioning.  Next time a different channel, no captions, then next day, same show captions working.  I am lost for ideas.






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Roku Employee
Roku Employee

Re: Closed captions on Roku Premiere goes on and off

Hi @31668064,

Thanks for posting in the Roku Community!

Which streaming channels are you experiencing this issue on?

As a first step, we recommend taking a look at the troubleshooting steps provided by our Support page here: How do I enable closed captioning? | Official Roku Support 

Keep us posted and we'll continue assisting from there if needed.

Many thanks,

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