Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pattyrose
Level 7

Closed captions on Roku Premiere goes on and off

I can be using captions and it suddenly quits captioning.  Next time a different channel, no captions, then next day, same show captions working.  I am lost for ideas.

 

 

 

 

 

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Closed captions on Roku Premiere goes on and off

Hi @31668064,

Thanks for posting in the Roku Community!

Which streaming channels are you experiencing this issue on?

As a first step, we recommend taking a look at the troubleshooting steps provided by our Support page here: How do I enable closed captioning? | Official Roku Support 

Keep us posted and we'll continue assisting from there if needed.

Many thanks,
Mary

0 Kudos