I still am experiencing this issue and it did not start until I updated my Roku app. Not only the issue with the CC but some apps are freezing up. example I can no-longer watch NewsMax on Pluto because it won't stream more that 2 seconds before it freezes.
I have an open ticket they tell me they are researching. Issue isn't how to go into system and turn if off or on. Something changed in Roku system and roku keeps resetting it to Always On. Can happen several times a day. Been happening for past week or so.
Same here. Go to Settings and its set for "Always On" - change it to "Off". It's fine til the next time you turn on the TV and then it's back on. Check settings again and it's set to "Always On" again. Very annoying!
I'm having the same problem on Roku Ultra. I watch Sling mostly. Whe I fgo to another app (Pluto, Amazon prime, Blaze) and go back to Sling it turns closed captioning on at least 50 pervent of the time. I then have to exit Sling, go back to Roku settings and turn closed captions off again. This havens several times a day
The fact that this happens to multiple users ALL the time, means you -- Roku -- in serious danger of losing customers. People will tolerate an annoyance once or twice, but every day, day after day? Chromecast is looking better and better the longer this goes on...