I have the closed captioning turned off on my player and all my apps but it is still on the screen. I've checked the tv too. Anyone else having issues or have a fix? I went as far to do a factory reset on it also.
@Berrishaker wrote: I have the closed captioning turned off on my player and all my apps but it is still on the screen. I've checked the tv too. Anyone else having issues or have a fix? I went as far to do a factory reset on it also.
Depending on the channel, the closed caption function is controlled within the channel itself. They ignore the caption settings of the Roku itself. Amazon and Netflix are two examples. You might even be able to control the captions from a web page for the service itself. I don't use Netflix any longer, but I recall that captions could be controlled within the user account profile.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
I am experiencing the fact that Roku keeps turning on closed captioning. I turn it off, verify it is off. Go to an app. Sling, Tablo or others and it is off. Then I switch to another app and it is back on. I go back to Roku turn it off, go back to the app I was just on and CC is off. So I know the issue is with Roku and not individual apps. How do I keep it permanantly off. I've had Roku for years and have never turned on CC since I don't need it.
I am having the same problem. It just started tonight for me. I watch tv through sling and there is no control for turning cc on or off in their set-up area only various types of cc to use. Hope someone figures it out I really dont want to find a new device to change to.