@RokuDanny-R Is this a joke? After all this, you still think it's that your users don't know how to click buttons?
Trust me, I'm a software engineer and I know that almost all problems are PEBKAC. This is not one of them. Roku software is turning captions back on for Disney+, Netflix, and a number of other apps, regardless of system settings.
I am having the same problem with the closed captioning constantly turning on it's own. I shut it off on Netflix, Hulu Live, Amazon Prime, youtube and it turns back on when I reload the channel. It's a real pain in the ... FIX IT ALREADY!
I'm so frustrated with this problem, and am glad to see that it's not just me. I watch a lot of foreign films and cc is not the same thing as subtitles. I have to go in and change the setting every time a new episode starts over multiple apps. Also, YouTube randomly turns close caption on or off, even though my account is set to have the cc turned off. Like other users here, I have the Roku system menu set to cc off and find this the be any annoying and obtrusive flaw. I hope this can be resolved soon. I've only had Roku for about two weeks, and I'm thinking about getting rid of it over this issue.