In the past 3 weeks or so closed captioning turns on by itself. Every couple of days I have to go into settings and turn it off. For the most part I notice this when I use the Roku channel. I am assuming that this is a due to a Roku software update but I would love for it to stop! Any help? Thank you!
If you are still experiencing an issue with your closed captions turning on by itself after you have turned them off, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team for further investigation.
All my Roku devices have been doing this as well I have 5 and they keep doing it. I sent in a support screen shot too and nothing I make sure it’s off I’m setting amd at some point every day it’ll just be on in another app and does this across multiple devices amd I am not resetting or re installing anymore because that doesn’t make it stop.