Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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tahiggins
Level 7

Closed Captions get turned off

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I recently subscribed to the Friendy Channel to watch Hallmark movies.  The problem is that closed captions do not display on the Hallmark Channel in addition, each time I watch Hallmark then return to home it turns my closed captions off in my Roku settings ?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Closed Captions get turned off

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@Maxedwell

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Hallmark Movies support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hallmark Movies support here: https://customercare.hmnow.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Maxedwell
Level 7

Re: Closed Captions get turned off

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Same problem here and I wish someone could answer. I’m watching a movie about the Irish and with their accent it is very difficult to understand! Maybe we should ask the ADA?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Closed Captions get turned off

Jump to solution

@Maxedwell

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Hallmark Movies support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hallmark Movies support here: https://customercare.hmnow.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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