Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Closed Caption menu shuts down system

When I enter the settings menu under the options button, the whole system shuts down when I select a certain language option.

I will describe my pathway:

* > Accessibility > Closed Captioning Track > English (2) > TV freezes and shuts down

 I don’t even have to stop on the “English (2)” option. Just attempting to pass through it freezes the whole system and shuts it down.  After freezing for about 90 seconds or so the TV turns off and reboots.  It happens like clockwork every time.  

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Roku Employee
Roku Employee

Re: Closed Caption menu shuts down system

@Vestris 

Thanks for the note.

What Roku model device are you using? How are you powering the device? Is the device plugged into the TV USB port or is plugged into the wall with the provided cables and adapter?

Please provide us with the above information so we can continue to assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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