Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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StreamerUser
Level 20

Re: Unavailable movie magic screensaver

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It reverted to "City Scroll:  Movie Magic" today (promotional period ended)

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RokuMary-F
Roku Employee
Roku Employee

Re: City Stroll: Movie Magic

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Hi everyone,

Thanks for bringing this to our attention.

We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Let us know how it goes! We're hoping this will work for you.

Regards,
Mary

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Where is City Stroll: Movie Magic

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Hi @TiggerTwo2112,

Thanks for posting in the Roku Community!

We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Does this clear up the issue you are seeing? Please keep us posted.

Regards,
Mary

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TiggerTwo2112
Level 7

Re: Where is City Stroll: Movie Magic

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System is up to date. 

Software version: 10.0.0

Build: 4197

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Kaisonic
Level 7

Re: City Stroll: Movie Magic

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As of today (June 21), Roku pushed some sort of update that is only triggered by doing a manual update check. When I did this, it said "aligning solar panels" or something. It didn't actually do a system update, but when I then went to Screensavers, City Stroll Movie Magic was back and able to be selected. It's dated 6/21/2021, and the Movie Magic that comes up when you do a Search is still broken (no image and it says "Could not add" when you try to Add Channel), so they clearly broke this and just fixed it today.

In other words, there wasn't a system update needed, but doing a manual system update check will trigger whatever was needed to fix the City Stroll: Movie Magic screensaver.

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StreamerUser
Level 20

Re: City Stroll: Movie Magic

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@Kaisonic wrote:

As of today (June 21), Roku pushed some sort of update that is only triggered by doing a manual update check. When I did this, it said "aligning solar panels" or something. It didn't actually do a system update, but when I then went to Screensavers, City Stroll Movie Magic was back and able to be selected. It's dated 6/21/2021, and the Movie Magic that comes up when you do a Search is still broken (no image and it says "Could not add" when you try to Add Channel), so they clearly broke this and just fixed it today.

In other words, there wasn't a system update needed, but doing a manual system update check will trigger whatever was needed to fix the City Stroll: Movie Magic screensaver.


Actually it did do an update - an update of the (hidden) City Stroll: Movie Magic screensaver app (yes, screensavers are apps).

Ironically, they "broke" this today: If you do a search and add it, it will add the older 30.0.35 version, instead of the newer/updated 30.0.40 version, and both will be listed under Settings/Theme/Screensavers (I recommend removing the old 30.0.35 version and keeping the newer/update 30.0.40 version).

NOTE: The above only works on Ultra models - all other models show a blank image/no info and attempting to add the channel results in "channel install failed"

This really has been a poorly explained & executed promotion of the Disney movie "Luca" where they decided to temporarily replace a very popular screensaver with the Luca one (obviously for the purpose of maximized exposure), and broke the search/install for it in the "reversion" process.

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TiggerTwo2112
Level 7

Re: City Stroll: Movie Magic

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I finally found it. Version 30.0.40. Still couldn't find it by doing a search but I stumbled upon it at the very bottom screensaver list. 

A big thumbs down to Roku for replacing it with some promotional stunt for a cartoon... if that is indeed the case.

Normally I wouldn't care one way or the other but that City Stroll screensaver somehow comforted me through some very dark times during the lockdown. 

Anyway, thank for all the replies! 

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Latoria
Level 8

Re: City Stroll: Movie Magic

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Screenshot_20210621-171014_Photos.jpg

 

20210621_165712~3.jpg

 

20210621_165942~2.jpg

*Here Are The Steps*

1. Settings   2. Theme (click, scroll) 

3. Screensaver (click) 

 4. City Stroll: Movie Magic (click)

5. Preview  6. Select  7. Done

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Miguelt
Level 7

Re: City Stroll: Movie Magic

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Thanks, I just came back from work and I see that I have the city scroll screen saver again! I didn't hace to do anything Smiley Surprised

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JimCockfield
Level 8

Re: City Stroll: Movie Magic

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Latoria:

Your steps didn't work when the problem was first reported.  Roku had removed the Movie Magic Screensaver from the list of available Screensavers, so we had no way to revert to it.

Miguelt:

Hooray.  I woke up to the Movie Magic Screensaver.  So, perhaps Roku listened to the complaints from users like us that were unhappy with the change to Luca.

I didn't realize that I liked the Movie Magic Screensaver until it was replaced by an advertisement for Luca.  That was very annoying!

So, I'm glad the Movie Magic Screensaver is back 

Thank you Roku.

 

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